Step 1: eligibility and identity checks
The review begins by identifying the operating company and checking whether the operator states that it can serve the intended Canadian audience. Licence scope, ownership, policy documents and contact routes are recorded from primary sources.
An operator does not move into scoring when core identity or access information cannot be established. A brand's visual quality is not evidence of eligibility or trust.
Step 2: account and policy research
Editors review registration, identity checks, terms, privacy, account closure, self-exclusion and complaint information. Material contradictions are documented and sent to the operator for clarification where appropriate.
The review records the date and source for changeable information so future updates can be compared against the previous version.
Step 3: cashier and offer review
Deposit and withdrawal methods are stored separately, along with currency, limits, fees, verification steps and method-specific processing ranges. Offer pages are checked for wagering base, contribution, maximum bet, expiry and conversion limits.
A promotion can influence the offer-clarity discussion, but it cannot compensate for missing trust or cashier information.
Step 4: desktop and mobile testing
The team tests navigation, search, lobby filters, account controls, cashier forms, support access, keyboard use and common mobile layouts. Performance observations are made under repeatable conditions rather than from a single fast connection.
Accessibility issues are recorded as product issues, not treated as a separate optional category.
Step 5: weighted scoring and editorial review
Each category receives evidence notes before a numeric score is assigned. The weighted total is checked by a second editor, and major limitations must be reflected in both the score and the written verdict.
The current framework gives the greatest weight to trust and verification, followed by payments, games, mobile experience and support.
Step 6: updates and corrections
Changeable fields such as offers, payment methods and support schedules are reviewed on a defined cadence. Material operator changes can trigger an immediate update or temporary removal from rankings.
Corrections should identify what changed and when. Commercial partners do not receive the right to approve or rewrite editorial conclusions.
How affiliate relationships are handled
PlayIndex may earn compensation after a reader follows an affiliate redirect. Commercial tracking is separated from the scoring fields, and destination URLs are stored centrally so a relationship can be changed without rewriting editorial content.
A casino can be reviewed without a commercial relationship, and compensation does not guarantee inclusion, wording or rank.
How PlayIndex Reviews FAQ
No. Commercial data and editorial scoring are separated. A relationship may affect whether a tracked link is available, but it does not create a ranking position.
The final live schedule should be published in the editorial policy. Changeable fields require routine checks, while material licence, ownership, access or complaint developments should trigger a faster review.